If you have any questions including product consultation, order‑related support, after‑sales assistance, cooperation inquiry, suggestion feedback or general enquiries about Phelivo brand, please feel free to reach out to us through the official email channel listed below.
Official Contact Email: put@phelivo.com
We welcome multiple categories of incoming messages:
- Product‑related inquiries: questions about jewelry style, material description, size reference, matching tips and stock situation;
- Order‑support requests: order status checking, shipping progress follow‑up, delivery‑concerned consultation;
- After‑sales‑service matters: return, refund, exchange application guidance, product‑quality‑related feedback;
- Business‑cooperation proposals: brand cooperation, wholesale‑intention communication, marketing partnership discussion;
- General feedback & suggestions: comments on website experience, product improvement advice and other brand‑related messages.
Response Notice: We will review your incoming email messages during normal working periods. We strive to send our formal reply to your submitted email within 2‑4 business days. Please kindly note that weekends and local public holidays are excluded from business‑day calculation. When sending your email to us, please provide complete relevant information such as your order number (if applicable), detailed problem description and your valid contact information, which will help us understand your situation and give you targeted support efficiently.
We do not provide offline physical store reception service for direct walk‑in visitors at present; email is our primary official communication approach.