These Terms of Service constitute a legally‑binding agreement between you (website visitor / purchasing customer) and Phelivo brand, governing all your behaviors of accessing our official website, browsing content, placing online orders and utilizing our online service. When you enter, browse and make purchase transactions on our website, you acknowledge that you have read, understood and fully agree to abide by all clauses inside these service terms.
1. General Statement
Phelivo is a cross‑border fashion‑jewelry brand for online‑oriented sales. All the product pictures displayed on our website including pearl earrings, bracelets, necklaces, brooches and other jewelry accessories as well as our brand logo belong to Phelivo related intellectual‑property scope. You shall not copy, reproduce, modify, redistribute, commercial‑re‑use our website picture resources, brand logo, website text content without our written prior permission.
2. User Conduct Rules
When using our website service, users promise not to carry out the following behaviors: ‑ Post or transmit illegal, insulting, fraudulent, malicious harmful information through our email or website interactive entry; ‑ Carry out automated crawler, malicious attack, interference operation against our normal website‑system running; ‑ Submit fake order information, false identity information or false return‑claim request; ‑ Misuse our brand‑related trademark, logo and product image for third‑party commercial‑usage without authorization.
If users violate above‑mentioned user‑conduct rules, we reserve the right to reject your order application, suspend related‑service support according to situation severity.
3. Product‑Description Disclaimer
We try our best to guarantee that product pictures, style description, material introduction shown on website can truly reflect real jewelry characteristics. Nevertheless, slight visual difference may exist because of different display screen parameter, photographing light‑environment objective factors. Minor color difference caused by screen‑display distinction does not count as product‑quality defect. All jewelry goods we sell are fashion decorative ornaments, they are not medical‑health‑care equipment, and no medical‑therapeutic‑effect commitment is implied.
4. Order & Payment Regulation
When you submit an order on our website, you confirm that all information you fill out (recipient name, delivery‑address, contact‑information, payment‑related data) is authentic, complete and accurate. Once your order payment is completed, it represents formal order‑contract establishment between you and Phelivo. We reserve the right to cancel or reject an order under reasonable conditions such as obvious system‑display stock error, suspected fraudulent‑order risk, abnormal‑large‑volume fake‑order submission.
5. Force‑Majeure Clause
Phelivo shall not be held liable for performance delay or partial‑service non‑execution resulted from force‑majeure objective events out of reasonable control scope, including but not limited to natural disasters, public‑health‑emergency events, cross‑border‑logistics large‑scale suspension, official government regulatory‑policy adjustment, network‑system large‑scale breakdown and other similar unforeseeable major incidents. Under force‑majeure situation, we will try our best to notify affected customers and arrange follow‑up feasible solution according to practical situation.
6. Limitation of Liability
Phelivo’s total compensation‑liability limit towards customers shall not exceed the actual payment amount of your corresponding single order. We are not responsible for indirect loss, consequential loss including but not limited to personal‑time‑loss, opportunity‑loss brought by jewelry‑goods‑related matters, to the maximum extent permitted by applicable local law.
7. Term Modification Right
We retain the right to adjust, revise and update these Terms of Service content. Modified new‑version clauses will be published on corresponding website page, and come into force after online release. Your continuous access to website and placing new orders represents you accept updated service terms.
8. Communication Method
The official valid communication channel between you and Phelivo brand is the designated email: put@phelivo.com. Any oral informal social‑platform private‑message statement cannot replace the binding effect of formal email notice and official website published clauses.