This Shipping Policy sets forth detailed terms covering shipping‑area scope, order‑processing timeline, delivery cycle, shipping‑fee rule, parcel‑relevant notice and other shipping‑related regulations for all jewelry orders placed on Phelivo official website.
1. Order Processing Period
After your order payment is successfully confirmed, our team will start your order‑handling procedure. Normal order‑processing time ranges from 2‑5 business days. Business days exclude weekends and official public holidays of relevant operation regions. Order processing includes product inspection, careful jewelry packing, logistic‑document generation and hand‑over to appointed shipping carriers. Individual orders may encounter slight processing delay caused by temporary product stock fluctuation, and we will notify customers through email if obvious long‑time delay occurs.
2. Shipping Coverage
Phelivo provides cross‑border jewelry‑shipping service for multiple international markets including Southeast‑Asia regions and Hong‑Kong area. Specific deliverable countries and regions shall refer to the optional shipping‑destination selection on our checkout page. Please double‑check whether your delivery location is within our service‑supported scope before submitting your order. We cannot arrange shipment to areas outside our supported shipping‑coverage range.
3. Estimated Delivery Time
Estimated delivery time is counted after the parcel is handed over to logistics carrier, excluding pre‑shipment order‑processing days: ‑ For nearby regional destinations: estimated delivery usually takes 7‑14 business days; ‑ For long‑distance cross‑border destinations: estimated delivery generally needs 14‑25 business days.
Please understand that actual delivery schedule could be influenced by objective uncontrollable factors, for example cross‑border customs inspection procedures, logistics‑company temporary operational fluctuation, local holiday arrangement, bad‑weather impact and other force‑majeure situations. Those objective conditions may result in reasonable delivery postponement, which is out of our direct control.
4. Shipping Charges
Shipping fee will be calculated and clearly displayed on your checkout page before you finish payment, according to your delivery destination, total‑order‑weight and corresponding logistic pricing standard. Some promotional activities may provide free‑shipping qualification under designated order‑amount threshold; the activity rule shall prevail over specific‑campaign description shown on website. Shipping cost is borne by customer unless special free‑shipping activity applies.
5. Customs & Import Duties Reminder
For cross‑border international shipments, destination country or region may impose import customs duties, import tax or related administrative charges according to local tax regulations. These potential extra import‑related fees shall be undertaken by receiving customer. Phelivo cannot predict the exact amount of possible import tax, and we do not cover or reimburse these customs‑generated expenses. We suggest customers learn about local import‑relevant regulations in advance before placing cross‑border purchase orders.
6. Parcel‑Receipt Notice
Please fill in accurate and complete recipient name, detailed delivery address and valid contact phone number during order submission. Incomplete or wrong address information may cause parcel return, loss or delivery failure, and relevant resulting risk and cost shall be the responsibility of order placer. If tracking information shows parcel is delivered but you have not received your package, please send email to our official contact mailbox in time for further checking support.