This Privacy Policy explains clearly how Phelivo collects, stores, uses, discloses and protects your personal information when you browse our official website, submit information, place online orders and use our brand‑related online services. This policy applies to all website visitors and customers of Phelivo. By accessing and using our website, you agree to the practices described within this privacy policy.
1. Information We Collect
We may gather two main categories of information from you: 1.1 Personal‑identifiable information you actively submit: When you send us emails for consultation or complete online purchase procedures, you may provide us with your valid email address, shipping recipient name, delivery address, contact phone number and order‑relevant notes. 1.2 Non‑personal anonymous browsing data: During your website‑visiting process, we may automatically collect anonymous technical data including your device type, browser model, website access time, page‑browsing records, IP‑related approximate geographic region and website interaction behavior. This set of data cannot be used to identify your individual identity directly.
We will not intentionally collect special sensitive personal data such as your identity document numbers, detailed bank‑account passwords, health‑related private information under general circumstances. Please do not voluntarily send this kind of highly sensitive private content to our official email.
2. Purpose of Using Your Information
We utilize collected information only for legitimate business purposes listed below: ‑ Process and manage your submitted order requests, complete shipping arrangement and follow‑up order‑after‑sales procedures; ‑ Reply your email consultation, resolve your shopping‑related questions and provide required customer support; ‑ Maintain, optimize and improve our website function, user browsing experience and our jewelry product offering; ‑ Send you service‑notices about your order status; we will not send unsolicited frequent marketing spam emails without your explicit consent.
3. Information Storage & Protection
Your personal data will be kept only for the necessary service cycle: we retain order‑connected information for reasonable business‑record‑keeping period, and we will take reasonable technical and organizational security measures to prevent unauthorized access, data leakage, alteration or accidental deletion of your personal information.
4. Information Sharing & Disclosure
Phelivo will NOT sell, rent or trade your personal identifiable information to unrelated third‑party marketing institutions for commercial promotion purposes. We may only share limited necessary data in the following limited scenarios: ‑ Authorized logistics service providers: we pass necessary shipping‑receiver information to logistics carriers merely for completing parcel delivery; ‑ When local applicable laws, regulations or official legal authorities require us to disclose relevant information according to legal formal procedures.
5. Your User Rights
You hold the right to inquire, check the personal data we hold about you; you may request us to correct inaccurate personal information, or ask for deletion of your personal data when the data is no longer required for original service purpose. You can deliver your related‑right application via our official contact email put@phelivo.com.
6. Policy Update
We reserve the right to revise this Privacy Policy content at proper time. The updated revised version will be published on our website page, and the revised clause takes effect after online publication. Your continued usage of our website represents your acceptance of updated privacy‑policy terms.